responsible for the content
attocube systems AG
80539 Muenchen (Germany)
Phone: +49 89 2877 809 0 (from 8 a.m. to 5 p.m. UTC | Mondays to Fridays)
Fax.: +49 89 2877 809 19
Board of Directors:
Management Board: Peter Kraemer (CEO); Dr. Martin Zech (CTO)
Chairman of the Supervisory Board: Dr. Dirk Haft
Company register entry: HRB 138094, Registry court: Muenchen
VAT Reg. No.: DE 813357627
Unless otherwise indicated, all trademarks on this website are subject to trademark rights of attocube systems AG,
including marks, product names, logos, and emblems.
1. Online content
We have taken great care in compiling our web pages. However, we cannot be held responsible for the accuracy, completeness and quality of the content, nor for ensuring that it is up-to-date. Liability claims against attocube systems AG regarding direct, indirect or consequential damages of a pecuniary or non-pecuniary nature caused through the use or non-use of the information presented or as a result of erroneous and incomplete information, are generally excluded, insofar as there is no demonstrable fault of an intentional or grossly negligent nature on the part of attocube systems AG. All offers are subject to confirmation and are not binding. We reserve the right to alter, extend or delete parts of, or the totality of, our online content without prior notice or to suspend or permanently prevent access to the features by the user. attocube systems AG accepts no liability for the availability or unavailability – for whatever reason – of the content or services provided.
2. Referrals and links
In the case of direct or indirect referrals to third-party Internet sites ("links") which are outside our sphere of responsibility, attocube systems AG only accepts liability if it has knowledge of the sites' contents and if it is reasonable and technically possible to prevent use in the case of illegal content. attocube systems AG herewith explicitly declares that no illegal content was identified on the linked sites at the time the links were placed. attocube systems AG has no control whatsoever over the current or future design, content or authorship of linked sites. It therefore distances itself herewith from the content of all linked sites that have been changed since the time the links were placed. This statement applies to all links and referrals placed within attocube systems AG's own Internet domain as well as to third-party entries in attocube systems AG's guest books, discussion forums and mailing lists. The provider of the linked site is solely responsible for illegal, erroneous or incomplete content and in particular for any damages arising from the use or non-use of such information. No liability will be accepted by the party which merely refers to such a website via a link.
3. Copyright and trademark laws
We endeavour to observe the copyrights of graphics, pictures, audio documents, video sequences and texts in all publications or to use graphics, pictures, audio documents, video sequences and texts we have created ourselves or alternatively to utilize license-free graphics, pictures, audio documents, video sequences and texts. All of the brand names and trademarks named or protected by third parties used on this website are unconditionally subject to the provisions of the respectively valid trademark laws and the rights of ownership of the respectively registered owners.
The fact that brands and trademarks are named should not mislead the reader into assuming that brand names are not protected by the rights of third parties. The copyright for contents we have created and published are the sole property of attocube systems AG. The reproduction or use of such graphics, audio documents, video sequences and texts in other electronic or printed publications without our express consent is prohibited.
Cookies are used on our website. Our website stores a cookie on your computer if allowed by your browser's privacy settings.
attocube systems AG shall be liable for malicious intent and gross negligence in accordance with the German Product Liability Act as well as for guarantees / assurances expressly made by attocube systems AG. With regard to ordinary negligence, attocube systems AG accepts liability only in cases where a fundamental obligation has been violated. In such cases, the total value of the claims for damages shall be limited to foreseeable, direct damage.
6. Legal validity of this disclaimer / severability clause
This disclaimer is to be regarded as part of the Internet publication which you were referred from. Should parts or individual phrasing of this text not correspond, or no longer or not completely correspond, to the law as it stands, the content and validity of the remaining parts of this document remain unaffected.
7. Applicable law
Terms & Conditions
A) Warranty Terms and Technical Support
attocube systems’ instruments are warranted against defects in material and workmanship for a period of one year after date of delivery. During the warranty period, attocube systems will repair or at its option, replace parts that prove to be defective when the instrument is returned prepaid to attocube systems AG. The warranty will not apply if the instrument has been damaged by accident, misuse, or as a result of modification by persons other than attocube systems’ personnel. Because of the inherent brittle nature of ceramic materials and their sensitivity towards shocks, no responsibility can be taken by the manufacturer for breakdowns of the ceramic piezo stacks. In all these cases, attocube systems reserves the right to charge the full repair costs to the customer. In this case, attocube systems will inform the customer prior to repair. It is our policy to support an instrument for at least five years after the design is no longer manufactured. Standard turn-around time for repairs in and out of our facility is 5-10 business days for warranty repairs and 10-20 days after the receipt of a purchase order for non-warranty repairs. If you experience difficulty during the installation or subsequent use of an attocube systems product, you may contact attocube systems' Technical Support department prior to servicing your system. attocube systems provides free English language technical support to its customers worldwide. attocube systems’ Technical Support in Europe can be contacted directly by calling: +49 89 2877 8090 or by e-mail at: firstname.lastname@example.org. Please have the serial number of the respective product at hand when contacting attocube systems.
1) Contact attocube
Contact attocube systems’ Customer Service or your local distributor for a return authorization number (RMAnumber). You can contact attocube systems directly at +49 89 2877 8090 or by e-mail at: email@example.com. Please send us a detailed problem description including the type of product, its serial number, and the exact circumstances under which the problem appeared. A detailed problem description helps us keeping repair times short.
2) Sending back equipment for repair
If we cannot solve the problem remotely, you may want to return the goods to attocube systems for repair. In this case, please pack the equipment the way it was shipped to you originally. Many instruments require the disassembly of major components, the installation of shipping brackets or other hardware, and packing in specialized containers. See the operating manual for more information. We realize that saving the packaging is not always practical so if none exists, see your shipping department for appropriate materials and packing advice. Discuss any packing concerns you have with your representative, particularly if you are returning a microscope, a piezo stepper positioner, or other valuable components. Avoid excess repair charges – pack the instrument appropriately.
3) Prepare shipment
Include the following information with the shipment: RMA number, (Proforma Invoice), product type, serial number, and problem description (include any useful data to illustrate the problem).
4) Custom charges
Within the EU, you may return the product directly to the attocube systems’ factory. From outside the EU, please make sure to obey customs procedures for all goods correctly. We try to help with this procedure by sending a suggestion for a “Proforma-Invoice” together with the RMAnumber. Yet, we cannot take any liability for this document. If you decide not to use the provided Proforma Invoice, please make sure that only the actual items in the shipment with their current values are listed in the Proforma Invoice (contact your attocube representative if you need help establishing a value). Please write in the document: “Value for customs purposes only”. Failure to do so may result in additional costs and customs charges for which we reserve the right to charge them fully to the customer.
Make sure that the RMA number is visible from the outside of the shipping box and ship freight prepaid to: attocube systems AG, Koeniginstr. 11a, D-80539 Muenchen, Germany.
6) Shipping terms
Please use the shipping term DDU (Delivery Duty Unpaid) for shipping, so that we can handle the import procedures correctly.
B) Terms and Conditions attocube microscopes
1) Site Preparation
The customer is responsible for proper site preparation. All costs of site preparation are borne by the customer. The requirements for site preparation are listed in the Pre-Installation Guide that is sent out to the customer within 6 weeks of the purchase order confirmation and after clarification of all technical details. This Pre-Installation Guide is part of the contract. Accordance with all necessary preparations as described in the Pre-Installation Guide needs to be confirmed by signing and returning the Pre-Installation Guide to attocube by fax or email at least 4 weeks before the earliest delivery date. In case of any delays of the site preparation in excess of 1 month that are not the responsibility of attocube systems, any associated additional costs are borne by the customer (see section 3). Moreover, failure to comply with the requirements of the Pre-Installation Guide may degrade the performance of the instrument.
2) Final Acceptance Test
attocube systems will conduct a Final Acceptance Test, during which the key technical specifications of the sytem will be demonstrated. Details of the procedure are documented in the Acceptance Test Protocol, which is part of the contract. Within 6 weeks of the purchase order confirmation, attocube systems will send a transcript of the Acceptance Test Protocol to the customer, which must be signed and returned within 2 weeks after reception. With the signature, the end customer agrees that the satisfactory completion of these tests shall be the sole basis for the system acceptance. With the verification of the criteria as listed in the Acceptance Test Protocol during the Final Acceptance Test, the system is considered accepted, which will trigger the final payment. The Final Acceptance Test is usually conducted on-site at the customer’s location, but can be replaced by a written test certificate with all tests performed at the factory upon mutual agreement. The latter case automatically applies if the installation of the system on site is not part of the purchase order.
The system will be delivered within the contractual delivery time. In case of an earlier delivery, attocube systems reserves the right to install the system at the customer's site within 2 months after delivery. Before an installation can be scheduled, proper site preparation in accordance with section 1 has to be fulfilled. If a site is found not to comply with the requirements as described in the Pre-Installation Guide, any resulting delays and/or associated additional costs will be charged to the customer. In case the installation cannot be conducted within 3 months after delivery (or within the contractual delivery time, whichever is earlier) due to delays that are not the responsibility of attocube systems, the system is considered accepted by the customer, and will be invoiced accordingly (see payment terms). Installation of additional experimental details such as special sample provisions, additional lasers, etc. not included in the scope of supply is the responsibility of the customer. attocube systems offers to assist any further installation and/or tests after commissioning at their normal service engineer rates plus travel expenses (see section 5).
Training of the customer and other potential users on the instrument (max. 3 persons) will happen during both the acceptance test in Munich (if desired) as well as during the installation at the customer’s location. Additional training at the customer site is offered at the daily service engineer rate plus travel expenses.
During the warranty period, attocube systems will provide service free of charge, if the damage is covered by the warranty. After the warranty period, attocube systems offers additional training at the customer site, which will be charged at the daily service engineer rate plus travel expenses. Technical assistance via phone or email is free of charge. For details, please refer to the Warranty Terms and Technical Support document, which is part of the contract.
Prices do not include any state, federal, or local taxes unless otherwise stated. Prices do not include any import and/or export duties unless otherwise stated. Prices do not include shipping, handling, and/or packing costs unless otherwise stated. Prices do not include tender costs nor costs for bank guarantees, letter of credits, and/or any other bank charges unless otherwise stated.
7) Terms of Delivery
The delivery terms are Ex Works Munich, Germany (Incoterms 2010) unless otherwise stated.
8) Delivery Time
The delivery time (see purchase order confirmation) starts after clarification of all technical details and receipt of first payment. For the clarification of all technical details, attocube will provide respective system drawings, descriptions, and the corresponding Acceptance Test Protocol (see section 2) to the customer. The delivery time starts only after written acceptance of these documents by the customer.
attocube systems' instruments are warranted against defects in material and workmanship for a period of one year after date of installation or delivery, whichever comes first. The warranty will not apply if the instrument has been damaged by accident, misuse, or as a result of modification by persons other than attocube systems' personnel. For details, please refer to section A).